Our Policies
Quality Trust Great Food
At B’s kitchen, we are committed to providing exceptional food and service.
Our policies are designed to ensure clarity, transparency and and a positive experience for all our customers
3.Cancellation Policy
If a customer cancels:
* More than 14 days before the event – deposit is retained.
* 7–14 days before the event – 50% of the total booking fee is payable.
* Less than 7 days before the event – 100% of the booking fee is payable.
If B’s Kitchen has to cancel due to unforeseen circumstances, customers will receive a full refund or the option to reschedule.
2.Deposit & Payment Policy
* A 25–50% non-refundable deposit is required to secure your booking.
* The remaining balance must be paid 7 days before the event.
* Bookings made within 7 days of the event require full payment at the time of booking.
* Payments can be made via bank transfer or other agreed payment methods.
Late payments may result in cancellation of the booking.
1.Booking Policy
All bookings are confirmed once.
* A completed booking form has been received.
* The required deposit has been paid.
* Written confirmation has been issued by B’s Kitchen.
Bookings are accepted on a first-come, first-served basis.
4. Food Allergy Policy
B’s Kitchen takes food allergies seriously.
While every effort is made to prevent cross-contamination, all food is prepared in a kitchen where allergens are present.
Customers must notify us of any allergies or dietary requirements when placing an order.
We cannot guarantee that any item is completely free from allergens.
5. Food Safety Policy
B’s Kitchen is committed to:
* Following all UK Food Standards Agency food safety guidance.
* Maintaining excellent hygiene practices.
* Preparing and transporting food at safe temperatures.
* Ensuring all staff handling food have appropriate food hygiene training.
6. Collection & Delivery Policy
Delivery times are agreed in advance.
Customers should ensure someone is available to receive the order.
B’s Kitchen is not responsible for delays caused by:
* Traffic
* Severe weather
* Road closures
* Events beyond our reasonable control
7. Refund Policy
Refunds are considered where:
* The incorrect order has been supplied.
* Food is proven to be unsafe or unfit for consumption.
* There has been a significant failure in service.
Refund requests should be made within 24 hours of the event and supported with photographs where appropriate.
8. Quality Guarantee
We pride ourselves on delivering fresh, homemade food prepared with quality ingredients.
If you are dissatisfied with any aspect of our service, please contact us within 24 hours so we can investigate and resolve the matter promptly.
9. Privacy Policy
B’s Kitchen respects your privacy.
We only collect personal information necessary to:
* Process bookings
* Communicate with customers
* Deliver catering services
* Meet legal obligations
Customer information will never be sold or shared with third parties unless required by law.
10. Complaints Policy
We welcome feedback.
Any complaints should be submitted within 48 hours of your event.
We aim to acknowledge complaints within 2 working days and provide a full response within 10 working days.
11. Sustainability Policy
B’s Kitchen is committed to:
* Minimising food waste.
* Using recyclable or compostable packaging where possible.
* Sourcing quality local ingredients whenever practical.
* Reducing single-use plastics.
12. Equality & Diversity Policy
B’s Kitchen welcomes customers from all backgrounds and is committed to providing an inclusive service free from discrimination based on age, disability, race, religion, sex, sexual orientation, gender reassignment, pregnancy or maternity, or marital status.
13. Terms & Conditions
By placing an order with B’s Kitchen, customers agree to:
* These policies.
* Payment terms.
* Cancellation terms.
* Food allergy guidance.
* Delivery arrangements.